Swag, Downloads, CDs, and more.
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RadioU swag policies
Swag orders shipped USPS, which is responsible for delivery. Minimum $3.50 shipping and handling charge applies. Those outside North America will be contacted separately with a shipping charge, which must be paid before the order will ship.
“Swag” merchandise sold through The U Music Store can be returned to the following address:
116 County Line Rd W
Westerville, Ohio 43082
We recommend that all returns and exchanges are sent via a traceable carrier such as UPS, FedEx, or USPS Express Mail. RadioU is not responsible for packages not received if sent via a non-traceable carrier. We cannot accept C.O.D. deliveries. Please include a copy of the packing slip that was sent with your order, which will serve as your receipt. You will be credited for the cost of the item(s) being returned. Shipping is not refunded. Only unwashed, unworn, original-condition merchandise can be returned or exchanged.
To initiate an exchange, call our office during business hours at 614-839-7100. Exchanges will follow the “Returns” procedures above. In addition, note for us on the packing slip the details of the exchange, and include a $3.50 check or money order to cover the cost of return shipping.
Items purchased using Amazon or iTunes through The U Music Store are subject to Amazon’s or iTunes’ usual terms and conditions and cannot be returned directly to RadioU.